RideDoc Privacy Policy

Last Updated: June, 30th 2023

At RideDoc our mission is to simplify the process of bike repairs and services by connecting bikers with mobile bike mechanics. To do that, we need to collect, use, and share some of your personal information. This Privacy Policy is meant to help you understand how RideDoc does that and how to exercise the choices and rights you have in your information.

The Scope of This Policy

This policy applies to all RideDoc users, including Riders and Mechanics (including Mechanic applicants), and to all RideDoc platforms and services, including our applications, websites, technology, facilities, and other services (collectively, the “RideDoc Platform”). This policy applies only to personal information, not to aggregate information or information that does not identify you. Please remember that your use of the RideDoc Platform is also subject to our Terms of Service. Certain elements of the RideDoc Platform may operate under separate or additional terms or practices different from or in addition to those described in this policy; in those cases, you will be provided separate notice and information relevant to your use of those parts of the RideDoc Platform.

Some states such as California, Colorado, Connecticut, Utah, and Virginia provide specific rights to residents of the state regarding personal information. To see more information about these rights and how to exercise them, see addendum “RideDoc Privacy Policy – State Information & Rights”

When you use the RideDoc Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like service providers, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:

A. Information You Provide to Us

Account Registration. When you create an account with RideDoc, we collect the information you provide us, such as your name, email address, phone number, birth date, profile photo, and payment information. You may choose to share additional info with us for your Rider profile, like saved addresses (e.g., home or work) or the bikes you are using, and set up other preferences (such as your preferred pronouns). We may ask that you provide additional information related to the identity of your account, such as documents related to identification (e.g., Mechanic’s certification), a profile picture, or “selfie” imagery. If you choose to engage in additional offerings on the RideDoc Platform (e.g. linking to other accounts like travel rewards), you may provide us additional information relevant to those offerings.
Mechanic Information. If you apply to be a Mechanic, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as social security number) and Mechanic’s certification information. We collect the payment information you provide us, including your bank routing numbers, and tax information. Depending on where you want to provide the service, we may also ask for additional business license or permit information or other information relevant to that location. We may need additional information from you at some point after you become a Mechanic, including information to confirm your identity (like “selfie” imagery).
Ratings and Feedback. When you rate and provide feedback about the RideDoc Platform (including about Riders or Mechanics), we collect all of the information you provide in your feedback.
Communications. When you contact us or we contact you, including through surveys or research projects, we collect any information that you provide, including the contents of the messages or attachments you send us.

B. Information We Collect When You Use the RideDoc Platform

Location Information. Great services start with an easy and accurate service location. The RideDoc Platform may collect location information (including GPS and WiFi data, IP address, and Bluetooth data) differently depending on your RideDoc app settings . We might collect your device’s precise location when you open and use the app, including while the app is running in the background. We also collect precise location for a limited time after you exit Mechanic mode in order to detect service incidents, and continue collecting it until a reported or detected incident is no longer active.
Usage Information. We collect information about your use of the RideDoc Platform, including service information like the date, time, service location, service type, other specifics required to conduct the service e.g. parts required, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the RideDoc Platform like our apps and websites, including the pages and content you view and the dates and times of your use. We may also infer information from your use of or information you provide us in your interactions with the RideDoc Platform.
Device Information. We collect information about the devices you use to access the RideDoc Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens. If you are a Mechanic, we might also collect mobile sensor data from your device.
Communications: Communications Between Riders and Mechanics is direct via the contact information provided by the rider (Phone or eMail)
Address Book Contacts. You may set your device permissions to grant RideDoc access to your contact lists and direct RideDoc to access your contact list, for example to help you refer friends to RideDoc. If you choose to do this, we will access the names and contact information of the people in your address book.
Calendar Information. You may set your device permissions or otherwise grant RideDoc access to your chosen calendar and direct RideDoc to access calendar information, for example to add a mobile bike service appointment to your calendar. If you choose to do this, we will access and store information available in your calendar to use in providing you these optional features.
Cookies, Analytics, and Third-Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the RideDoc Platform and interact with RideDoc advertisements, to make your RideDoc experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the RideDoc Platform.

C. Information We Collect From Other Sources

Service Providers and Other Parties. Service providers and other parties provide us with information needed for core aspects of the RideDoc Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your RideDoc experience. These service providers and other parties could include background check providers, insurance partners, financial service providers, marketing providers, and other businesses. We may obtain the following information about you from these parties:

Information to make the RideDoc Platform safer, like background check information or identity verification information;
Information about your participation in third-party programs that provide things like insurance coverage and financial instruments, such as insurance, payment, transaction, and fraud detection information;
Information to operationalize loyalty and promotional/marketing programs or applications, services, or features you choose to connect or link to your RideDoc account, such as information about your use of such programs, applications, services, or features; and
Information about you provided by specific services, such as bike type, demographic and market segment information.

Referral Programs. Friends help friends use the RideDoc Platform. If someone refers you to RideDoc, we will collect information about you from that referral including your name and contact information.
Other Users and Sources. Other users or public or third-party sources such as law enforcement, insurers, media, or witnesses may provide us information about you, for example as part of an investigation into an incident or to provide you support.

How We Use Your Information

We use your personal information to:

Provide the RideDoc Platform;
Maintain the security and safety of the RideDoc Platform and its users;
Build and maintain the RideDoc community;
Provide customer support;
Improve the RideDoc Platform; and
Respond to legal proceedings and obligations.

Providing the RideDoc Platform. We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:

Verify your identity and maintain your account, settings, and preferences;
Connect you to your services and track their progress;
Provide various RideDoc Platform offerings to you that may be personalized to you;
Calculate prices and process payments;
Allow Riders and Mechanics to connect regarding their service and to choose to share information with others;
Communicate with you about your use of the RideDoc Platform and experience;
Collect feedback regarding your experience;
Facilitate additional services and programs with third parties; and
Operate contests, sweepstakes, and other promotions.

Maintaining the Security and Safety of the RideDoc Platform and its Users. Providing you a secure and safe experience drives our platform, both in the real world and on our apps. To do this, we use your personal information to:

Authenticate and verify users;
Verify that Mechanics meet safety requirements;
Investigate and resolve incidents, accidents, and insurance claims;
Avoid unsafe activities;
Find and prevent fraud; and
Block and remove unsafe or fraudulent users from the RideDoc Platform.

Building and Maintaining the RideDoc Community. RideDoc works to be a positive part of the community. We use your personal information to:

Communicate with you about events, promotions, elections, and campaigns;
Personalize and provide content, experiences, communications, and targeted advertising to promote and grow the RideDoc Platform; and
Help facilitate donations you choose to make through the RideDoc Platform.

Providing Customer Support. We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:

Investigate and assist you in resolving questions or issues you have regarding the RideDoc Platform; and
Provide you support or respond to you.

Improving the RideDoc Platform. We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:

Perform research, testing, and analysis;
Develop new products, features, partnerships, and services;
Prevent, find, and resolve software or hardware bugs and issues; and
Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.

Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.

How We Share Your Information

We do not sell your personal information to third parties for money -- no one can buy the personal information we collect from and about you and we do not act as a data broker. However, we may need to share your personal information with other users, third parties, and service providers to make the RideDoc Platform work and to deliver relevant personalized ads to you on and off the RideDoc Platform. Some of these disclosures may constitute “sharing” or “selling” of personal information under certain U.S. state privacy laws. This section otherwise explains when and why we share your information.

A. Sharing between RideDoc Users

Riders and Mechanics.

Rider information shared with Mechanic: As part of surfacing the service request and enabling the service, we share with the Mechanic the Rider’s service type, location, bike type name, profile photo, rating, Rider statistics (like approximate number of services and years as a RideDoc customer), and information the Rider includes in their Rider profile (like preferred pronouns) as well as all additional information you include in your service request on the service itself. Once the service is finished, we also eventually share the Rider’s rating and feedback with the Mechanic. (We remove the Rider’s identity associated with ratings and feedback when we share it with Mechanics, but a Mechanic may be able to identify the Rider that provided the rating or feedback.)
Mechanic information shared with Rider: Upon a Mechanic accepting a requested service, we will share with the Rider the Mechanic’s name, profile photo, preferred pronouns, rating, as well as we may share other information in the Mechanic’s RideDoc profile, such as information Mechanics choose to add (like country flag) and Mechanic statistics (like approximate number of completed services and years as a Mechanic).
Referral Programs. If you refer someone to the RideDoc Platform, we will let them know that you generated the referral. If another user referred you, we may share information about your use of the RideDoc Platform with that user. For example, a referral source may receive a bonus when you join the RideDoc Platform or complete a certain number of rides and would receive such information.

B. Sharing With Service Providers to Provide the RideDoc Platform, and Other Parties

Depending on whether you’re a Rider or a Mechanic, RideDoc may share the following categories of your personal information to provide you with a variety of the RideDoc Platform’s features and services:

Personal identifiers, such as your name, address, email address, phone number, date of birth, government identification number (such as social security number)
Financial information, such as bank routing numbers, tax information, and any other payment information you provide us;
Commercial information, such as service information, Mechanic/Rider statistics and feedback, and Mechanic/Rider transaction history;
Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers;
Location data; and
This and other information you may direct us to share with other parties, such as when you choose to link your RideDoc account with a separate travel rewards program or when you choose to engage with an offering from another company through the RideDoc Platform.

We disclose those categories of personal information to these other parties and service providers to fulfill the following purposes:

Maintaining and servicing your RideDoc account;
Processing or fulfilling services or other offerings of the RideDoc Platform;
Providing you customer service;
Processing transactions and payments;
Processing Mechanic applications;
Verifying the identity of users;
Detecting and preventing fraud and unsafe activity;
Processing insurance claims;
Providing Mechanic loyalty and promotional programs;
Providing marketing and advertising services to RideDoc, including to provide targeted and cross-contextual behavioral advertising personalized to you;
Providing financing;
Providing requested emergency services;
Providing analytics services to RideDoc; and
Undertaking research to develop and improve the RideDoc Platform.

C. For Legal Reasons and to Protect the RideDoc Platform

We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:

Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, enforceable governmental request, or requirement as condition to operate (e.g., operating permit, license or agreement);
Respond to legal process (such as a search warrant, subpoena, summons, or court order);
Enforce our Terms of Service;
Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or
Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third parties, or the public as required or permitted by law.

D. In Connection with Sale or Merger

We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.

E. Upon Your Further Direction

With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.

How We Store and Protect Your Information

We retain your information for as long as necessary to provide you and our other users the RideDoc Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as services and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. We also retain your information as necessary to comply with our legal obligations, resolve disputes and enforce our terms and policies. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below.

We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.

Your Rights And Choices Regarding Your Data

RideDoc provides ways for you to access and delete your personal information as well as exercise applicable data rights that give you certain control over your personal information.

A. All Users

Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the RideDoc Platform. Please note that it might take up to 72 hours until your opt-out is reflected in our systems
Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the RideDoc Platform (such as receiving a notification that you mechanic is on his way).
Profile Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.
Location Information. You can prevent your device from sharing location information through your device’s system settings. But if you do, this may impact RideDoc’s ability to provide you our full range of features and services. You may also control some elements of sharing your location with RideDoc in your RideDoc account settings.
Cookie Tracking. You can modify your cookie settings on your browser.
Accessing Your Information. You can see information we have about you by logging into your account and viewing things like your profile, settings, and preferences (like preferred pronouns and address shortcuts such as home and work), service history, or payment information. In addition, you may have some information included in things we have sent to you, such as service receipts.
Deleting Your Account. If you would like to delete your RideDoc account, please visit the Profile section of the RideDoc App and follow the “Delete Account” instructions. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.

B. State-Specific Rights

Children’s Data

RideDoc is not directed to children, and we don’t knowingly collect personal information from children under the age of 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us by writing an email to hello@ridedoc.co

Links to Third-Party Websites

The RideDoc Platform may contain links or references to third-party websites, products, or services. Those third parties may have privacy policies that differ from ours. We are not responsible for those third parties and their websites, products or services, and we recommend that you review their policies. Please contact those parties directly if you have any questions about their privacy policies.

Changes to This Privacy Policy

We may update this policy from time to time as the RideDoc Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the RideDoc Platform or by some other method of communication like email. When you use RideDoc, you are agreeing to the most recent terms of this policy.

If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you send us an email to hello@ridedoc.co

Addendum “RideDoc Privacy Policy – State Information & Rights”

Last updated: July, 1st 2023

This Addendum contains additional information relevant for specific state laws and regulations regarding data privacy, including rights that may be available to some residents of these states. The information below applies if you are a resident of the specific state, and the relevant rights will be available from the date that the state laws and regulations become effective. This is an addendum to the content provided in and forms part of RideDoc's Privacy Policy.

CALIFORNIA
COLORADO
CONNECTICUT
UTAH
VIRGINIA

CALIFORNIA

Categories of Personal Information Disclosed and Categories of Third Parties to Whom it was Disclosed. The categories of personal information that may have been disclosed to a third party for a business purpose, as well as the purposes for disclosing that information, are provided in section 4 of our Privacy Policy. The chart below specifies which categories of personal information were disclosed to which categories of third parties:

		Categories of Third Parties
		Mechanics (if you are a Rider)	Riders (if you are a Mechanic)	Other Riders (if you take a shared ride)	People who refer you to RideDoc	Third Party who requests or pays for your ride	Parties to whom you request to share or link accounts	Other parties with whom you intentionally interact (e.g., to obtain a vehicle service)
Categories of Personal Information	Information you provide as part of your RideDoc account (e.g., name)	X	X	X	X	X	X	X
	Information you provide when you communicate with other users (e.g., texts)	X	X			X
	Location information	X	X	X		X	X	X
	Information about your use of RideDoc	X	X	X	X	X	X	X
	Other information you provide to RideDoc (e.g., feedback)					X	X	X

Categories of Personal Information Shared and Categories of Third Parties to Whom it was Shared.The following categories of personal information may have been shared to a third party for the purpose of cross-context behavioral advertising:

Personal identifiers, such as name, phone number and email address;
Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, device event information, make and model of device, and mobile advertising identifiers; and
Information about you and your use of the RideDoc Platform, such as your region and whether you are a rider or Mechanic.

Each of the categories of personal information listed above may be shared with the following categories of third parties for the purpose of cross-context behavioral advertising:

Advertising publishers that place advertisements on our behalf, such as Google or Meta;
Advertising partners that place advertisements on the RideDoc Platform on behalf of other advertisers; and
Parties that provide statistical and analytic information regarding the effectiveness of our marketing.

RideDoc is not directed to children, and we don’t knowingly collect personal information from children under the age of 16; accordingly we don’t knowingly share the personal information from children under the age of 16 for cross-context behavioral advertising nor do we sell that information. If we find out that a child under 16 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 16 has given us personal information, please contact send us an email at hello@ridedoc.co

Sensitive Personal Information. RideDoc does not use or disclose sensitive personal information other than to provide you the RideDoc Platform and as permitted by California law. RideDoc does not sell or share sensitive personal information for the purpose of cross-context behavioral advertising.

Deidentified Information. As mentioned in our Privacy Policy, personal information does not include information that is deidentified. When we receive or use deidentified information, we maintain it in deidentified form and do not attempt to reidentify the information.

Retention of Personal Information. We retain your information for as long as necessary to provide you and our other users the RideDoc Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as rides and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. We also retain your information as necessary to comply with our legal obligations, resolve disputes and enforce our terms and policies.

Your California Rights Regarding Your Personal Information. California law provides some California residents with the rights listed below. You may write to us to exercise rights at hello@ridedoc.co

Right to Know. You have the right to know and see what personal information we have collected about you, including:

The categories of personal information we have collected about you;
The categories of sources from which the personal information is collected;
The business or commercial purpose for collecting or sharing your personal information;
The categories of third parties with whom we have disclosed your personal information; and
The specific pieces of personal information we have collected about you.

Right to Delete. You have the right to request that we delete the personal information we have collected from you (and direct our service providers to do the same).

Right to Correct. You have the right to request that we correct inaccurate personal information.

Right to Opt Out of Sharing. You have the right to opt out of the sharing of your personal information to a third party for cross-context behavioral advertising.

Other Rights. You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. You also have the right not to be discriminated against for exercising any of the rights listed above.

Exercising Your California Privacy Rights. To request access to or deletion of your personal information, or to exercise any other privacy rights under California law, please email us at hello@ridedoc.co

To opt out of the sharing of personal information for cross-context behavioral advertising, you may also write to us at hello@ridedoc.co

To respond to some rights we may need to verify your request either by asking you to log in and authenticate your account or otherwise verify your identity by providing information about yourself or your account. Authorized agents can make a request on your behalf if you have given them legal power of attorney or we are provided proof of signed permission, verification of your identity, and, in some cases, confirmation that you provided the agent permission to submit the request.

Response Timing and Format. We aim to respond to a consumer request in relation to these rights within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.

COLORADO

Effective July 1, 2023

Your Colorado Rights Regarding Your Personal Data. Colorado law provides some Colorado residents with the rights listed below. You may write to us to exercise rights at hello@ridedoc.co

Right to Know. You have the right to know and see what personal data we have collected about you in a portable format.

Right to Correct. You have the right to request that we correct inaccurate personal data.

Right to Delete. You have the right to request that we delete the personal data we have collected about you.

Right to Opt Out. You have the right to opt out of targeted advertising and the sale of your data (as defined under Colorado law).

Exercising Your Colorado Privacy Rights. To request access to or deletion of your personal data, or to exercise any other privacy rights under Colorado law, please email us:

Email: You may write to us to exercise rights at hello@ridedoc.co

To opt out of targeted advertising and the sale of personal data, you may also write to us at hello@ridedoc.co

To appeal our decision regarding a request related to these rights, you may write to us also.

CONNECTICUT

Effective July 1, 2023

Your Connecticut Rights Regarding Your Personal Data. Connecticut law provides some Connecticut residents with the rights listed below. You may write to us to exercise rights at hello@ridedoc.co

Right to Know. You have the right to know and see what personal data we have collected about you in a portable format.

Right to Correct. You have the right to request that we correct inaccurate personal data.

Right to Delete. You have the right to request that we delete the personal data we have collected about you.

Right to Opt Out. You have the right to opt out of targeted advertising and the sale of your data (as defined under Connecticut law).

Exercising Your Connecticut Privacy Rights. To request access to or deletion of your personal data, or to exercise any other privacy rights under Connecticut law, please email us at hello@ridedoc.co

To opt out of targeted advertising and the sale of personal data, you may also write to us at hello@ridedoc.co

To appeal our decision regarding a request related to these rights, you may write to us also.

UTAH

Effective December 31, 2023

Your Utah Rights Regarding Your Personal Data. Utah law provides some Utah residents with the rights listed below. You may write to us to exercise rights at hello@ridedoc.co

Right to Know. You have the right to know and see what personal data we have collected about you in a portable format.

Right to Delete. You have the right to request that we delete the personal data we have collected about you.

Right to Opt Out. You have the right to opt out of targeted advertising (as defined under Utah law).

Exercising Your Utah Privacy Rights. To request access to or deletion of your personal data, or to exercise any other privacy rights under Utah law, please email us at hello@ridedoc.co

To opt out of targeted advertising, you may also write to us at hello@ridedoc.co

VIRGINIA

Effective January 1, 2023

Your Virginia Rights Regarding Your Personal Data. Virginia law provides some Virginia residents with the rights listed below. You may write to us to exercise rights at hello@ridedoc.co

Right to Know. You have the right to know and see what personal data we have collected about you.

Right to Correct. You have the right to request that we correct inaccurate personal data.

Right to Delete. You have the right to request that we delete the personal data we have collected about you.

Right to Opt Out. You have the right to opt out of targeted advertising and the sale of your data (as defined under Virginia law).

Exercising Your Virginia Privacy Rights. To request access to or deletion of your personal data, or to exercise any other privacy rights under Virginia law, please email us at hello@ridedoc.co

To opt out of targeted advertising and the sale of personal data, you may also write to us at hello@ridedoc.co

To appeal our decision regarding a request related to these rights, you may write to us also.